Gerry MacPherson
Changing customer demands and a rise in the competition will push hospitality properties to offer increasingly personal, uniquely tailored experiences for every guest on every visit.
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If you want to find out how to prepare your hospitality property for the future, don’t hesitate.
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School: Keystone Hospitality Property Development
I am a travel authority with decades of hotel, resort, inn & bed and breakfast visitation experience. I have spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers. This knowledge has given me a unique insight into the wants, needs, and requirements of individual and group travellers, as well as management and employees. If you have questions or comments, feel free to reach out to me directly.
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