Strategies to Master Communication at Your Hospitality Property
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Gerry MacPherson
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Duration : 01:26:12
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Enrolled : 4
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Level : beginner
- Views : 289
What you will learn
Effective communication is crucial for
the success of any hotel.
It ensures that
guests have a positive experience and that all staff members are on the same
page when it comes to providing top-notch service.
Additionally,
effective communication helps to build trust and loyalty among guests, which
can lead to repeat business and positive word-of-mouth recommendations.
Good communication
also helps to resolve any problems that may arise during a guest's stay and
ensures that the hotel runs smoothly and efficiently.
From front desk
interactions to housekeeping and maintenance, clear communication is essential
for ensuring that guests receive the best possible service during their stay.
In short, communication
is the backbone of any successful hotel operation.
The “Strategies
to Master Communication at Your Hospitality Property” will give you
tips and techniques to guide you in effectively communicating with your guests
and employees, so they feel safe, secure, and ready to experience all your
hotel-resort-inn-bed & breakfast-vacation rental has to offer.
Course includes:
- The Importance of
Messaging to Guests
- 6 Brilliant Ways to
Manage Employees During a Crisis
- Tips for Marketing
and Getting Guests
- How to Magnify Your
Hospitality Property Visibility
- How to Use Chatbots
to Enhance Your Guest's Communications
- Collecting Guest
Email Addresses Step By Step
- How to Build An Email
List With Lead Magnets
If you want to find
out how to master communication at your hospitality property, don’t hesitate
Sign up now!
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The Importance Of Messaging To Guests Matters More Than Ever
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6 Brilliant Ways to Manage Employees During a Crisis
-
Tips for Marketing and Getting Guests
-
How to Magnify Your Hospitality Property Visibility
-
How to Use Chatbots to Enhance Your Guests Communications
-
Collecting Guest Email Addresses Step By Step
-
How to Build An Email List With Lead Magnets
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What's Next...
Gerry MacPherson
Hotel, Resort, Inn, Bed and Breakfast, Vacation Rental Authority
School: Keystone Hospitality Property Development
I am a travel authority with decades of hotel, resort, inn & bed and breakfast visitation experience. I have spent 1000's of nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as received feedback from 100,000's of customers. This knowledge has given me a unique insight into the wants, needs, and requirements of individual and group travellers, as well as management and employees. If you have questions or comments, feel free to reach out to me directly.
Total Number of Students 7
John Parkar
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John Parkar
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John Parkar
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John Parkar
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John Parkar
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John Parkar
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